Jackson St Grooming Co Policies
Hours of Operation
Jackson St Grooming Co is open Monday through Friday 8:00am to 3:00pm or until all pets are gone for the day. By Appointment Only. All pets must be picked up by 3:00pm unless arrangements have been made in advance. If your pet remains in our care past 3:00pm, an additional late pick-up charge will apply.
Pricing Overview
Jackson St Grooming Co is a luxury pet spa dedicated to exceptional care, high quality products and an elevated grooming experience. Pricing varies by breed, weight, coat condition, grooming frequency, and temperament.
1.) Pricing, Deposits, & Payments
All Groom and Bath packages includes two warm water baths with customized shampoo and conditioner, anal glands upon request (external only), gentle blow dry, ear cleaning, ear plucking upon request, teeth brushing, nails trimmed and/or filed, deshedding or brushout (Dematting not included), and paw pad balm massage. Additional charges may apply for: Dematting, Heavy Coat Maintenance, Behavioral Considerations, Senior Pet Accommodations, Express service requests, or pets not on a 8 week or less schedule.
Deposits
A $25 non refundable deposit is required for all new clients, clients who don't prebook at least a quarterly schedule, clients not maintaining an 8 week or less grooming schedule, or any client with a history of last minute cancellations or no shows.
Payments Accepted
Cash, Check or Debit/Credit Card (surcharge may be applied)
Tipping Options
Cash, Check, Venmo or Credit Card
2.) Scheduling, Arrivals, Pick ups, Cancellations & No Shows
Scheduling:
All pets should maintain a 2, 4, 6 or 8 week schedule to help maintain coat health and availability for all clients. 8+ week schedules may incur higher pricing due to additional grooming needs.
Groomer requests should be made at time of scheduling
Clients are encouraged to pre-book at Minimum quarterly appointments. Pre-booking yearly is
preferred.
Unconfirmed appointments may be released to the waitlist.
Arrival & Timing:
Please arrive on time to your appointment.
If you are going to be late please alert us as soon as possible.
If we are able to accommodate a late drop off an additional fee may apply.
All appointments should run between 2 and 4 hours. An estimate should be given to you at time of drop off.
Pick-ups:
Clients will receive an automated text and phone call upon completion of services.
A 1 hour courtesy window is included for pickup upon completion of the pet. After 1 hour you can choose either:
A potty walk for a $10 fee and be returned to his/her private kennel.
$10 an hour playroom fee (of up to 4 hrs max, for calm well-behaved dogs only; limited availability and depending on salon flow that day) Dogs who excessively bark, mark, jump or disrupting the grooming space may lose privileges.
Any pet left after closing will incur a $75 overnight fee. Any pet left for 24+ hours will be surrendered to the Humane Society.
Cancellations:
You will receive an automated confirmation text and phone call 3 days prior to your appointment. Reply Yes or No to this confirmation to keep or cancel your appointment.
48+ hours notice of cancellation or reschedule requests are requested. The more time you give us, the better chance we have of filling that spot.
24 hours or less notice will require 50% cost of appointment payment.
We do understand that things may happen:
First last minute cancellation may be excused for emergency situations.
Second last minute cancellation a non-refundable 50% deposit will be required for all future appointments.
Third last minute cancellation will require full prepayment for all future appointments.
No Shows:
First appointment missed without any communication will require a non refundable $25 deposit for all future appointments.
Second missed appointment will require non refundable prepayment of all future appointments.
Third missed appointment clients will be taken off the active client list.
3.) Health, Safety & Behavior Policies
Dematting
Severely matted pets cannot be safely dematted and may require shaving or vet grooming.
Persistent matting issues may require a shorter regular haircut or a more frequent grooming schedule.
General
Pets must be up to date on Rabies Vaccine per Indiana Law. We Highly recommend all other vaccinations are up to date per vet recommendations.
Pets showing signs of illness, parasites, or unsafe behavior may be refused for their safety and ours.
We do not groom pets with Active Contagious Conditions.
Please inform us of any concerns pertaining to allergies, sensitivities, medications or preference of anal glands expression or ear plucking prior to grooming.
Please inform us within 48 hours after your grooming appointment of any post grooming concerns you may have.
Vet prescribed shampoo may be used instead of any products we use. Label with your pets name and last name prior to leaving it at your appointment.
Aggressive, Difficult & Senior Dogs
Grooming stops if a pet becomes unsafe or overly stressed.
Muzzles are only used when necessary and briefly.
Charges apply for the portion of the grooming completed.
Senior, Medically Fragile or Special Needs pets may require modified services or additional handling fees.
Senior pets may be referred for vet based grooming or may receive Comfort Grooms when regular full haircuts become too much for your pet.
Heavily sedated pets must be groomed at a veterinary clinic. We cannot be held responsible for sedation related complications.
Mild sedation must be announced at time of service. Groomers have the right to refuse service.
Pets must be on flea prevention. If fleas are present the pet must be picked up immediately or a Capstar can be given at a charge of $10. If unreachable a Capstar will be administered at a charge of $10.
4.) Social Media
We may photograph or video your pet for social media purposes. If you prefer your pet NOT to be posted on social media please inform us at time of drop of.
